📧 Email not received after purchase?
Check your spam/junk folder first. If still not found, email {email} with your reference number (shown on the payment confirmation page) and we'll resend your key within a few hours.
Common Questions
Keys are delivered automatically within seconds of payment confirmation. If you don't receive it within 5 minutes, check your spam folder or contact us.
Yes. Email {email} with your reference number and new VPS IP. Each license includes one free machine transfer per license period.
ApexQuant licenses are digital goods — all sales are final once a license key is issued. Exceptions apply only for duplicate charges, key delivery failures, or where required by law. Contact us within 7 days of purchase. See our Refund Policy for full details.
Your reference number from the payment confirmation page, the email address used at checkout, and a description of the issue.
No. Each license key is bound to a single machine and a single running instance. Running the bot simultaneously on multiple VPS instances, in multiple folders on the same server, or sharing your key with others is a violation of our Terms of Service and will result in immediate license revocation without refund. One key = one instance = one operator.